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VA Telehealth Services

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About VA Telehealth Services

Do you feel frustrated and confused when you need to get health care in different places at different times for different health care problems? Each separate piece of your care may work well but somehow the dots don't seem to connect. Why is this? What can be done to prevent you from falling through the cracks in the VA health care system?

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VA is the largest integrated health care system in the US. VA has the proud mission of serving veterans in the continental US, Hawaii, American Samoa, Guam, Puerto Rico and the US Virgin Islands. You might think that VA is the most challenged health care system in the nation. How can VA share your records with all the parts of its system?

VA leads the nation in using new technology to improve the delivery of care. Because of its information systems, VA is recognized by the Institute of Medicine for the quality of care it provides.

Your computerized patient record can be moved to where you are. Now you can expect your VA health care provider to have all your information at hand. This means you can get care at a local community based outpatient clinic or any VA Medical Center. Your chart, reports and x-rays are all there for your physician to see. VA has found a way to connect the dots!

The term Telehealth is defined as the use of Telehealth technologies to provide clinical care in circumstances where distance separates those receiving services and those providing services. The value VA derives from Telehealth is not in implementing Telehealth technologies alone, but how VA uses health informatics, disease management, care/case management and Telehealth technologies to facilitate access to care and improve the health of Veterans with the intent to provide the right care in the right place at the right time.

Telehealth in VHA is defined as: "The wider application of care and case management principles to the delivery of health care services using health informatics, disease management and telehealth technologies to facilitate access to care and improve the health of designated individuals and populations with the intent of providing the right care in the right place at the right time"